Courteous, clean, efficient, quick, answered all questions so I understood them. Tech always puts things back as they found them and they have a great sense of humor.
Have received excellent services. Prompt response to calls. Technicians very courteous, professional and prompt. Have referred several friends to your company.
We have used this company for almost 20 years and they have always treated us wonderful, on time and if they were going to be late, they always called to let us know. I have had Dennis many times and he has always been a perfect gentleman and takes care of everything.
A/C stopped running, called the office, talked to Sandy, she advised they would have someone here today. About 20 minutes later Matt arrived, he troubleshot the system and determined there was a short and replaced the contactor. A/C works great! Thanks guys, you are the best .
Charles R. L.
Very, very nice man worked with us to make sure we had everything we needed and will need in the future. We are buying a new unit with 10 year parts and labor because of a good deal and a very well explained serviceman. Thank you!
The technician was here within 1 hour of the call. He was friendly, courteous and in uniform. He quickly discovered the problem, fixed it and stayed until he was sure everything was working properly. I would refer my friends to this company!
I have always had excellent service. All of the service personnel have been very courteous. I am well pleased with the company.
You installed our unit 7 years ago and have had excellent service the entire 7 years. We would recommend you for the unit and great service.
Charles R. J.
I appreciate the personal service we have had over the years. Always there when we needed service. This is a first-class company.
Snowbird has been a great help to us over the past 5 years and to my parents for 20 years, they show up as scheduled. They honored a transferred contract and are always consistent and reliable.
Jill & Rick J.
Great job. Very professional, very friendly and cleaned as they went. We are very satisfied! I would recommend. Excellent .
We have been very satisfied with all work done. Minor glitches were addressed quickly and to our total satisfaction. We understand the name is changing to Snowbird and look forward to doing business with you.
The guys showed up at the scheduled time and completed the job when they said they would and did it fast and efficiently. Everything is working great.
Snowbird H & C has done a very good job on my heat-cool system. I have a yearly maintenance contract and have it checked every year. When I call for yearly check-up appointment, they are very courteous and pleasant with no hassles or arguments. My wife and I are very satisfied and pleased with this unit.
Francis V. A.
Always been very efficient, helpful, and polite. Good suggestions but not “pushy”. Would recommend to others .
Years of excellent service from Superior. The name change is necessary and inspired. We check coming down from Ohio and we check prior to going home. Dependable performance requires dependable maintenance.
We’ve been very pleased with the performance of our unit as well as the professionalism and willingness to explain things to us. Jay and techs before him have always been helpful, polite and efficient. We plan to renew our service agreement and we are pleased to hear that the original pricing is honored so long as there has not been a lapse in coverage.
Installers David and James did an excellent job of installing my new unit. They were very professional and very personable. Would recommend them and your company to anyone. I just don’t want to see any of your employees anytime soon. HAHA Nice doing business with you folks.
Ronald H. M.
We have had them do our maintenance on our heating and cooling for six years and have had great service and quality. Look forward to continued great service .
Arrived at 8:50 a.m. introduced themselves and started to work right away. They were careful to inform me as to what they going to do before the install. Example: they had to remove a bush and they informed me of that then they replanted it when finished. Very professional having ran a business for 19 years these two guys would be the type of people I would hire. Good install!
Been with you for 10 years and never had a problem. All the help have been very nice to us and very well educated in their jobs. They are very friendly, efficient and did a fine job under adverse conditions. Your people are always friendly and helpful.
Company has been very good and came out when we had a problem within a short time. Been very good in coming each year and servicing our unit.
I have used them since the 90’s. Always come out for a problem a.s.a.p. They come when they say they will for annual service. I have recommended them to my friends and relatives and they take good care of them too!
Installers did a great job. Very efficient. They cleaned up and left everything as it was when they came. Strongly recommend for any future jobs.
Your two-man crew did a fine job. They worked steady until done. They did a neat job. Thank you.
Your serviceman, Woody, is a very good and thorough mechanic. He took his work seriously in the way of checking to find the problem by eliminating possible causes of the problem with the a/c before he left. He was also very considerate and patient. I would give him an A+ for his taking his job serious. If I ever have another problem, I would appreciate it if you would send Woody. Thanks.
Your company has never failed to satisfy us with whatever need we have had over the years. That is why we have done 2 things: 1. Always renewed our contract with you. 2. Recommended you to any of our friends who have asked about our service. Thank you for another wonderful year.
Martin and Mary C.
Guys were pleasant and informative, answered all my questions to my satisfaction. Cleaned up job too. Would recommend them to anyone!
We have been very happy with your service for ten years. No reason to be changing. Good luck with new name. (Superior to Snowbird) .
We have always been very happy with this company and the workers that come out every year to check on our unit. Very good job done today checking everything.
As always for all these years, Jay and other technicians have been professional and very knowledgeable. Jay is very personal representing your company well. Over the years the products and service have proved to be of a superior level. Thank you.
Office: very efficient. Jen provided all information to help make selection to Franklin. Service: Daniel provided details of heat pump air handler and what I could expect from 10 year warranty on parts and labor. Installation: Very impressive. David and James were on time and very professional in doing their work. Recommend to others.
Quick and efficient service. The team was professional and friendly. They advised us of all the next steps during the installation process of our new unit. We would recommend the company.
I have had no problems with the service that you supply. We had some issues with the unit after first being put in and you fixed the problem in an appropriate amount of the time. We are very satisfied with the service tech Dennis. He has always been kind and straightforward with any issues that come about. We wish to continue with Dennis as our service tech.
Outstanding job fixing the heating/cooling problem I was having with my unit. Prompt response with the replacement part to fix the problem. Clearly explained the problem and the solution. Thanks so much.
Paul E. B.
Dennis has been very efficient in every aspect. He does his job well and I appreciate his ability.
I have always been more than satisfied with the service your company provides. I have recommended you to others in the past and will continue to do so. Keep us the excellent customer service.
Top notch workmanship, very professional, courteous. The installation was very neat and clean. I would highly recommend this crew. I am looking forward to many years of comfort in my home with my new Franklin a/c system.
I am completely satisfied with the service I get. The workers are always so kind and do a great job. I recommend them to anyone who needs ac and heating service. I don’t call any other heating and cooling company.
We feel the installing men from your company did a very thorough and good job when installing our air conditioner/heat pump. They cleaned up after themselves and were very cordial.
William & Marlene E.
We bought our ac in 2013 on referral from friends and have since told other people about you. Pleased with the unit and service and treatment from everyone we have dealt with. Will continue to recommend your company.
Wonderful service. Knowledgeable company and service technicians. Very nice folks. Great equipment. I highly recommend. Installation took no time at all.
Wonderful! Quick, efficient, professional service from both the estimator and the installation crew. All were extremely knowledgeable. Love the 10 year parts and labor options. Highly Recommend!
Service,from the phone call for initial service request to the close, was professional. The problem was corrected with competence. Would recommend to anyone, including my family.
Merle and Janet A.
Woody was very professional, checked the unit out, replaced the capacitor and made sure the float switch was clear. When Jay checks my unit in Feb. I will make sure he blows out the float switch. Woody reminded me to only use white vinegar. I appreciate the phone call early this morning.
I have been with Superior/Snowbird for over 6 years. Last year I had a new unit installed with only minor problems due to the ducting. That was corrected immediately upon contact with the company. Overall I am completely satisfied with the workmen and their knowledge. Service is great!
Robert P. A.
Excellent company. Jay explained things well. Happy with new unit installed.
Always been very happy with service. Techs have always been very personable and knowledgeable.
The man was courteous and I like your service. This was rated a 5 star job for all.
Always have had great service. Dennis is a man I trust to tell it like it is.
My first time with this company for maintenance the tech was very knowledge and polite answering and explaining all my questions. Looking for a honest company which is hard to find in todays world, which is very important to me and I have found 1. Thank you so much. Plus I like to support companies in my area.
I’ve been using Snowbird from the first time Jay Webber came to service my unit 4 yrs ago. Very efficient and always on time. Had to replace some duct work from a previous install. Of course it was during the heat of the summer. These folks came right out and got it taken care of almost immediately. I just extended my service contract another year with them today.
I have been using this company for a number of years and everyone that has come out has been great. I have no complaints at all.
We have been with your company since Dec. 2005 We have always had superior service. We maintain a service contract and you faithfully service the unit yearly. Over the years we have only had 1 extra call for a breakdown.
I have always had excellent service from your company and technicians. Only fault was one time when a part was replaced and the tech left some scrap metal behind.
We have always been pleased with your service. Your reps have always been very pleasant and good at their work.
Richard & Betty T.
Service has been excellent since 2012. We are from Canada and realize the importance of the unit especially during the months that we are not here. Good, friendly service. Look forward to continued great service.
Technicians did a good job. Very knowledgeable, courteous from the diagnostic to the installation. We now have a new air conditioner which is energy efficient. Would highly recommend this company! Woody was Grrreat!!
Dianne and Jack B.
Jay Weber is a pleasant and very capable service man. We are extremely thankful that Snowbird has such very good men.
Bought the unit in Aug. 2011 We have been well satisfied with the performance of the unit even though the blower motor had to be replaced within the warranty period. Everyone we have had contact with has been knowledgeable, efficient and professional. They have done what they said they would do. A great company to do business with.
Dennis came out last year and I asked him back again to explain everything that is wrong with my unit, then on 12/30/16 installers David and James did an excellent job and were very nice and cleaned up very good. I would have them come back again.
Dennis came out for final service of the year and did an outstanding job. Very informative and knowledgeable.
Dennis has done great work. Thanks Dennis for a great job.
They did a great job of putting the new ductwork and wiring in and putting it all together. All in all they did a great job.
Dennis was very professional. Arrival was timely and the assessment was done quickly and efficiently. Will not hesitate to call for service in the future.
George A. C.
I have had this company for many years and have always been treated with courtesy. Products have always been good and well serviced.
I’ve been treated very well. The person is very polite and checking things as seen fit. I would recommend this company to anyone.
I am very pleased with the service I received today. Dennis seems very knowledgeable and did the service (inspection) thoroughly. I will recommend your company to neighbors and friends. Thank you!
For 14 years I have been happy with the service. Dennis has been a great service man. Please have Dennis come to my home to work on units.